Contact Us

1. Introduction & Availability

Customer support for this website is available to assist with enquiries related to products, orders, and services offered by our store.

We are committed to providing clear, efficient, and personalised support both before and after purchase. Our goal is to respond to enquiries as promptly as possible during business hours.

2. Contact Methods

Customer support can be reached using the contact details provided in the contact section.

To ensure faster and more effective handling of enquiries, customers are encouraged to include the following information:

Order number (if available);
Full name used for the purchase;
A clear description of the enquiry or issue.

Each request will be carefully reviewed and handled in accordance with our store procedures.

3. Support Hours

Business Hours: Monday to Friday, 10:10 AM – 3:10 PM

Requests received outside business hours will be processed on the next business day.

All responses are provided in a clear, complete, and professional manner.

4. Service Approach

Our store adopts a transparent, customer-focused approach based on professionalism and responsibility.

Each enquiry is assessed individually to provide appropriate solutions in line with our store policies.

Key priorities include:

Clear and reliable communication;
Efficient handling of enquiries related to orders and delivery;
Support throughout all stages of the purchasing process.

We appreciate your trust and remain available to assist whenever needed.

5. Contact Details

Email: help@dengobase.com
Phone: +81 (902) 393 17 54
Address: 403, 1-11 NAGATA NISHI 4-CHOME, HIGASHIOSAKA-SHI, OSAKA 577-0016, JAPAN
Service Area: Australia

Customer support is available during business hours to assist with enquiries related to products, orders, and services on this website.