Order Cancellation Policy

1. Scope of Application

This cancellation policy applies to all orders placed through this website for delivery within Australia.

The purpose of this policy is to outline the conditions and procedures for requesting order cancellations prior to dispatch, in accordance with applicable Australian consumer protection regulations.

2. Cancellation Conditions

• Customers may request an order cancellation within 24 hours of order confirmation, provided the order has not yet been dispatched or handed over to the logistics provider.
• If the request is submitted within this timeframe and the order has not been dispatched, we will process the cancellation as soon as possible.
• Once the order has been dispatched or transferred to the logistics carrier, cancellation will no longer be possible.
• If the order has already been dispatched, customers may follow the return process after receiving the parcel.

3. Cancellation Request Procedure

To request an order cancellation, customers should follow these steps:

Contact customer support and provide the order number and purchase date.

Wait for written confirmation from our team before considering the cancellation complete.

If the order has not yet been dispatched, cancellation will be processed as quickly as possible.

4. Refund Conditions & Processing

Once the cancellation request has been approved, the refund will be processed within 3–7 business days.

The refund will be issued using the same payment method selected at the time of purchase.

Actual processing times may vary depending on your financial institution or payment service provider.

5. Contact & Customer Support

For enquiries related to cancellations, orders, or general assistance, please contact our customer support team:

Email: help@dengobase.com
Phone: +81 (902) 393 17 54
Address: 403, 1-11 NAGATA NISHI 4-CHOME, HIGASHIOSAKA-SHI, OSAKA 577-0016, JAPAN
Business Hours: Monday to Friday, 10:10 AM – 3:10 PM
Service Area: Australia

Customer support is available during business hours to assist with orders, cancellations, and general enquiries.