This Privacy Policy applies to all services provided through this website and to all interactions between users and our store.
This policy explains how personal data is collected, used, stored, and protected in accordance with applicable Australian privacy and data protection regulations.
By accessing this website or placing an order, users confirm that they have read and accepted the terms outlined in this policy.
Personal data is collected directly from users in the following situations:
Creating a customer account or placing an order;
Submitting a contact form or requesting support;
Interacting with this website, including through cookies and similar technologies.
The data collected may include:
Full name;
Postal address;
Email address;
Secure payment details;
Technical browsing information such as IP address, browser type, and pages visited.
Cookies are used to:
Improve the browsing experience on this website;
Facilitate access to customer accounts;
Analyse website traffic in an aggregated manner;
Optimise features and content.
Users may manage or disable non-essential cookies through browser or website settings.
Personal data collected is used exclusively for the following purposes:
Order processing and management;
Customer support and returns handling;
Improvement of services provided by this website;
Sending informational communications with user consent.
Data may be shared only with selected service providers, including:
Logistics partners for order delivery;
Payment service providers for secure transaction processing;
Technical providers responsible for hosting, maintenance, and security of this website.
All service providers are required to comply with applicable data protection standards. Our store does not sell or transfer personal data to third parties.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Generally:
Order-related data: up to 5 years;
Accounting and regulatory data: up to 10 years, in accordance with legal obligations.
In some cases, certain data may be processed outside Australia, using appropriate safeguards in line with applicable regulations.
Cookies are stored for a maximum period of 12 months from the time of user consent. Users may modify or withdraw consent at any time through browser or website settings.
In accordance with applicable data protection regulations, users have the right to:
Request confirmation of whether their personal data is being processed and obtain a copy;
Request correction of inaccurate or incomplete data;
Request deletion of personal data when it is no longer necessary;
Request restriction of processing where applicable;
Receive personal data in a structured, commonly used, and machine-readable format;
Object to processing where permitted by law;
Withdraw consent at any time.
These rights may be exercised at any time using the contact details provided below.
Personal data is processed based on the following legal grounds:
Performance of a contract (order management, delivery, and support);
Compliance with legal obligations;
User consent (e.g. for non-essential cookies);
Legitimate interest in ensuring the security and proper functioning of this website.
Our store implements appropriate technical and organisational measures to protect personal data.
For enquiries related to privacy or personal data protection, please contact our customer support team:
Email: help@dengobase.com
Phone: +81 (902) 393 17 54
Address: 403, 1-11 NAGATA NISHI 4-CHOME, HIGASHIOSAKA-SHI, OSAKA 577-0016, JAPAN
Business Hours: Monday to Friday, 10:10 AM – 3:10 PM
Service Area: Australia
Our store is committed to protecting user privacy and ensuring responsible handling of personal data.
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