Warranty Policy

1. Scope of Application

This Warranty Policy applies to all products purchased through this website and delivered within Australia.

This policy outlines the warranty conditions, coverage, and procedures in accordance with applicable Australian consumer protection regulations.

By purchasing from this website, customers acknowledge and accept the terms of this Warranty Policy.

2. Warranty Coverage

Our store provides a limited warranty covering manufacturing defects and faults under normal use conditions.

The warranty applies to products that:

Have defects in materials or workmanship;
Fail to function as intended under normal use;
Are used in accordance with provided instructions.

This warranty does not cover:

Damage caused by misuse, improper handling, or unauthorised modifications;
Normal wear and tear;
Damage caused by external factors such as accidents or improper storage.

3. Warranty Period

The standard warranty period is 12 months from the date of delivery, unless otherwise specified for a particular product.

The warranty period begins on the date the customer receives the product.

Proof of purchase is required to validate any warranty claim.

4. Warranty Claim Procedure

To submit a warranty claim, customers should follow these steps:

Contact customer support and provide the order number;
Describe the issue clearly and provide supporting evidence such as photos if required;
Follow the instructions provided by our support team.

Each claim will be reviewed individually in accordance with this policy.

5. Resolution of Warranty Claims

If a warranty claim is approved, our store will provide an appropriate resolution, which may include:

Repair of the product;
Replacement with the same or equivalent item;
Refund where repair or replacement is not feasible.

The chosen resolution will be determined based on the nature of the issue and applicable regulations.

6. Additional Terms

This Warranty Policy operates alongside and does not limit any rights provided under applicable Australian law.

Customers may be entitled to additional remedies under Australian Consumer Law if products fail to meet consumer guarantees.

7. Contact & Customer Support

For enquiries related to warranty claims or product issues, please contact our customer support team:

Email: help@dengobase.com
Phone: +81 (902) 393 17 54
Address: 403, 1-11 NAGATA NISHI 4-CHOME, HIGASHIOSAKA-SHI, OSAKA 577-0016, JAPAN
Business Hours: Monday to Friday, 10:10 AM – 3:10 PM
Service Area: Australia

Customer support is available during business hours to assist with warranty enquiries and product-related issues.