1. Delivery Area
Our store provides delivery services exclusively within Australia.
All orders placed through this website are handled in accordance with applicable Australian eCommerce and consumer protection regulations.
2. Free Delivery
All products available on this website are delivered free of charge across Australia, with no minimum purchase requirement.
Items are carefully prepared prior to dispatch to ensure they arrive in optimal condition.
3. Order Processing & Handling Time
Once payment has been completed, orders are typically processed within 2–5 business days.
Processing Cut-off Time:
- Orders placed before 3:10 PM will be processed on the same business day.
- Orders placed after 3:10 PM will be processed on the next business day.
- Orders placed on public holidays will be processed on the following business day.
4. Dispatch & Delivery Timeframes
We work with selected logistics providers to ensure secure and efficient delivery.
Estimated delivery timeframe: 2–8 business days from the date of dispatch.
Delivery timeframes may vary slightly depending on location or external logistical factors beyond our control.
5. Applicable Charges
All prices displayed on this website include applicable taxes in accordance with Australian regulations.
6. Shipment Tracking
Once your order has been dispatched, you will receive an email with tracking details to monitor delivery progress.
If you experience any issues tracking your shipment, customer support is available to assist.
7. Contact & Customer Support
For enquiries related to orders, delivery, or general assistance, please contact our customer support team:
Email: help@dengobase.com
Phone: +81 (902) 393 17 54
Address: 403, 1-11 NAGATA NISHI 4-CHOME, HIGASHIOSAKA-SHI, OSAKA 577-0016, JAPAN
Business Hours: Monday to Friday, 10:10 AM – 3:10 PM
Service Area: Australia
Customer support is available during business hours to assist with orders, delivery, and general enquiries.
