1. Introduction & Scope
These Terms of Service govern the use of this website and define the rights and obligations between users and our store.
These terms apply to all sales and services offered through this website within Australia.
By accessing this website or placing an order, users confirm that they have read, understood, and fully accepted these Terms of Service.
2. Customer Account & Responsibilities
To access certain features of this website, users may be required to create a customer account.
Users agree to provide accurate, complete, and up-to-date information.
Login credentials are personal and must be kept secure.
All activities conducted through the account are considered to be performed by the account holder.
Our store reserves the right to suspend or terminate accounts in cases of misuse, violation of these terms, or actions that may affect the proper functioning of this website.
Users are responsible for maintaining the confidentiality of their account credentials and all activities under their account.
3. Products, Availability & Pricing
Products are described on this website with the highest level of accuracy possible. However, minor variations in colour, size, or appearance may occur due to screen settings or production differences.
All prices are displayed in Australian Dollars (AUD).
Prices include applicable taxes in accordance with Australian regulations.
If a product becomes unavailable after order confirmation, the customer will be notified and the corresponding amount will be refunded.
4. Orders & Payments
By placing an order, users agree to these Terms of Service.
Full payment must be completed at the time of order confirmation.
All payments are processed through secure and reliable systems.
Once payment is successfully completed, a confirmation email will be sent to the customer.
Our store reserves the right to cancel an order in cases of obvious errors, suspicious activity, or technical issues.
5. Delivery & Shipping Policy
Once payment has been completed, orders are typically processed within 2–5 business days.
Processing Cut-off Time:
- Orders placed before 3:10 PM will be processed on the same business day.
- Orders placed after 3:10 PM will be processed on the next business day.
- Orders placed on public holidays will be processed on the following business day.
More details, please refer to the store’s Shipping Policy.
6. Order Cancellation
- Customers may request an order cancellation within 24 hours of order confirmation, provided the order has not yet been dispatched or handed over to the logistics provider.
- If the request is submitted within this timeframe and the order has not been dispatched, we will process the cancellation as soon as possible.
- Once the order has been dispatched or transferred to the logistics carrier, cancellation will no longer be possible.
- If the order has already been dispatched, customers may follow the return process after receiving the parcel.
More details, please refer to the store’s Order Cancellation Policy.
7. Returns, Exchanges & Refunds
To ensure proper verification, direct replacements are not automatically processed.
- Each returned item will be individually inspected upon receipt.
- If you wish to obtain a different item, you may place a new order through this website after the refund has been confirmed.
Customers may request a return within 15 days of receiving their order.
A return will only be accepted if the product:
- Is in its original condition, unused and undamaged;
- Is returned with original packaging, accessories, and instructions where applicable;
- Includes the corresponding order number.
After the returned item has been received and verified, refunds will be processed within 3–7 business days.
- Refunds will be issued using the same payment method used for the original order.
- Actual processing times may vary depending on your financial institution or payment provider.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
8. Privacy & Personal Data
Personal data is handled in accordance with applicable Australian privacy laws.
Data is used exclusively for:
Order processing;
Product delivery;
Customer support;
Technical functions necessary for the operation of this website.
Users may exercise their data protection rights by contacting customer support.
9. Applicable Law & Dispute Resolution
These Terms of Service are governed by the applicable laws of Australia.
In the event of a dispute, both parties will first attempt to reach an amicable resolution. If no agreement is reached, the matter may be referred to the relevant authorities in Australia in accordance with applicable regulations.
10. Contact & Customer Support
For enquiries related to orders, services, or terms of use, please contact our customer support team:
Email: help@dengobase.com
Phone: +81 (902) 393 17 54
Address: 403, 1-11 NAGATA NISHI 4-CHOME, HIGASHIOSAKA-SHI, OSAKA 577-0016, JAPAN
Business Hours: Monday to Friday, 10:10 AM – 3:10 PM
Service Area: Australia
Customer support is available during business hours to assist with orders, services, and general enquiries.
